Legal warning

Identification of the person in charge of the website

In compliance with the duty of information stipulated in article 10 of Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce,IMPORTADORA TUDELANA, SAAs owner of the Web Sitewww., proceeds to communicate the identification data required by the aforementioned standard, as well as the European Data Protection Regulation:


Registered office: Zaragoza Highway KM. 98-200, 31512 Fontellas (Navarra)

CIF: A31034598

Public record:Commercial Registry of Navarra, Volume 251, Book 118, Folio, Section 3, Folio 1 Sheet nº 2836

Telephone: 948 825 324

E-mail: [email protected]



The use of the website implies full and unreserved acceptance of each and every one of the provisions included in this legal notice at the very moment the user accesses the page.

The purpose of this Web Site is to inform and market the products of IMPORTADORA TUDELANA, SA online, and its content is:

- Inform of the activity of IMPORTADORA TUDELANA, SA, being this:

or trajectory

or organization chart

o Geographic presence in the market

o Quality certificates

o Sectors to which they are directed

- Ecommerce:

o Main brands with which we work

o Redirection to products by brand

o Virtual catalogs

or Information:

  • Payment Methods
  • Shipping forms
  • How to make a purchase through the website

- Information about the products (generic)

or regulations

or Size Guide

Under no circumstances will IMPORTADORA TUDELANA, SA be responsible for any damages that the user may cause due to erroneous or improper use in relations with third parties, being the sole and exclusive responsibility of the user of the website.

The user will assume all expenses, costs and indemnities that may arise from processes initiated against him for breach of the provisions of the conditions of use.

The purpose of these conditions is to expressly regulate the conditions applicable to the contracting processes carried out by users (the "client") of products offered by IMPORTADORA TUDELANA, SA through its website.

These conditions will remain in force and will be valid for as long as they are accessible through the website, IMPORTADORA TUDELANA, SA reserving the right to modify them.

The User is subject to the General Conditions in force at all times before making the corresponding contract, not being possible without the prior and express acceptance.

All purchases of products purchased through the website, prior identification and authentication, provided that the purchase is made as a customer through the username and password that was provided, or when it is made through the "Checkout as a guest" option, They will be considered validly made by the Client and will be binding. Consequently, the Client will be exclusively responsible for any purchase of products through the website by any third party that makes use of their username and password. The placing of orders from the Website by a minor who falsifies the registration information will be understood to be carried out under the supervision and authorization of their parents, guardians or legal representatives.

Access and registration on the website

Access and consultation of the catalog of products and/or services published on the Websitewww.impotusa.comIt is free and free of charge, and user registration is not necessary.

Similarly, in order to start the contracting process for the products and/or services displayed on the Website, it is essential that users register as users, following the instructions.

The user of the website undertakes not to use the website or its contents in a manner contrary to the provisions of current applicable legislation. Under no circumstances will IMPORTADORA TUDELANA, SA be responsible for any interruption or lack of continuity in access to this website caused by actions or omissions of IMPORTADORA TUDELANA, SA or third parties.

Requirement to register as a user

It is a requirement to be able to register as a user to be over eighteen years of age and to provide, through the form provided in Importadora Tudelana, SA through the website, all the data required and identified as mandatory. The registered user assumes that their user account is personal and non-transferable, and both individuals and legal entities can register on the Website.

All users will have an access password, which will be, in any case, personal, non-transferable, with minimum length and security requirements. The user may modify or recover said password at any time. Under no circumstances will Importadora Tudelana grant said password, which will remain encrypted in the Importadora Tudelana systems.

It is the user's obligation to notify Importadora Tudelana immediately of any fact that allows the improper use of identifiers and/or passwords, such as theft, loss or unauthorized access with them, in order to adopt urgent and necessary measures. to proceed with the immediate cancellation of the account. If such communication does not occur, Importadora Tudelana is exempt from any liability that may arise from the improper use of user identifiers.

Requirements to process the cancellation of registered user

The legal relationship derived from the registration as a Client of the Website has an indefinite duration. The Client may unilaterally exercise the right of termination through the account cancellation process.

In any case, once the cancellation has been made, the user may request a new registration, except for the power of Importadora Tudelana not to admit said registration in the specific cases specified in the clause called "Rules of Use of the Website" or in case of conflict or controversy between the parties, which is yet to be resolved or which has ended with acknowledgment of fault or negligence of the user and/or damage to the provider, its collaborators and associates or its users, clients or potential clients.

Likewise, Importadora Tudelana reserves the right to cancel the username and password of those users who maintain debit or unpaid balances.

Hiring process

Information and availability of the products offered

All the information related to the products offered for sale online on the Website will be published in www. All products are associated with their final price, as well as possible discounts, if applicable to the purchase.

In reference to the prices, they are shown in euros and without VAT, as well as any other tax that was applicable at the time of purchase. The price does not reflect the possible applicable shipping costs.

Importadora Tudelana reserves the right to modify prices at any time, without prior notice. However, the current rates indicated on the website at the time the order is placed will apply.

Importadora Tudelana may add new products to the Website at any time, which will be governed by the provisions of the General Conditions for their sale. Likewise, you can withdraw the sale of other products at any time and without prior notice.

In the event that the website does not have stock of any of the requested products, Importadora Tudelana will inform its Client of said situation, indicating the possibility, if any, of waiting for the existence of stock or canceling the purchase, proceeding to the refund of the amount paid (if the same or part of it had been collected) or, if possible, supplying a product with similar characteristics.

Product Information

All the information related to the products offered by IMPORTADORA TUDELANA, SA on its Website will be published in www. indicating the following information regarding them:

- Product name

- Product image

- Product characteristics

- Product code

- Price without VAT of the product and units

- Product discounts (if any)

- Product availability (stock)

- Home delivery

Hiring procedure


Once the User has finished selecting the products they wish to purchase, they must validate their shopping basket, where the selected products, number of units, discount, shipping costs and final amount will be detailed.


The User, once the basket has been validated, must provide Importadora Tudelana with the data for invoicing and shipping products, having to accept previously, by expressly marking the Contract Conditions.

The amount of the postage will vary according to the geographical areas where they are sent, as well as the volume of products. It is detailed in the link “shipping and returns”


The payment methods in force for the acquisition of the chosen products will be by bank transfer to the account number indicated on the Website, credit card, PayPal, cash on delivery or specific conditions established between Importadora Tudelana, SA and the user (provided that it is Regular customer)


Total amount.


Importadora Tudelana will send the Client a confirmation email of the purchase, where a summary will be provided with the characteristics of the purchase made.

Likewise, by accepting the general contracting conditions, the Client agrees to receive the invoices derived from the contracting of the purchase of the products of Importadora Tudelana, SA

Right of withdrawal


When the product or products purchased present a lack of conformity for not corresponding to the characteristics offered, present defects or any other particularity that makes the product not be the one purchased, the Client will have the right to clean up the product purchased within a period of two years from from the purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users.

In any case, the Client must go to Importadora Tudelana, or contact it, within a maximum period of two months from the finding of the defect, and must report the nature of the problem, the time and the conditions of its appearance.

In any case, the regulations that establish the applicable legislation on the guarantee of the sale of consumer goods will be applied. If the purchased product is defective, Importadora Tudelana will be responsible, whenever possible, for replacing the product, at no cost to the Client. In the event that, due to availability reasons, the replacement of the product cannot be carried out, the full refund of the purchase amount will be made.

Customer Service

Any query regarding the online sale of products can be made through the Website or:


Zaragoza Highway KM. 98-200, 31512 Fontellas (Navarra)

Phone 948 825 324

E-mail: [email protected]



The Website, as well as Importadora Tudelana cannot guarantee the technical continuity of the Website, the absence of failures or interruptions of the service, therefore, the full availability of time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.

Processing of personal data

All the information provided during the contracting process will be stored by Importadora Tudelana, SA in its capacity as the person in charge and manager of the Website, as well as in charge of processing the order data, passing your data to be stored in the “Online Commerce” support.

The data collected will be made available to IMPORTADORA TUDELANA, SA (establishment) to proceed with the supply of the product or products purchased, the transport company in charge of delivering the product or products purchased in www. well as any other operator that intervenes in the purchase process, delivery or for the purposes of fulfilling the contract with the client. In any case, before communicating the Client's personal data to any third party, the latter must expressly accept it in advance.

Likewise, if you have expressly agreed to receive information on products, news or events related to the activity of Importadora Tudelana, and consequently, be able to use your personal data to send you such information, you may request to unsubscribe from the service of sending advertising communications by exercising your rights by contacting Importadora Tudelana, SA Carretera de Zaragoza KM. 98-200, 31512 Fontellas (Navarra) or by email addressed to[email protected], attaching a photocopy of your ID in both cases.

Contact us

If you have any questions about our Privacy Policy, or if you would like to make any suggestions or recommendations, please contact us at [email protected]

Intellectual and Industrial Property

IMPORTADORA TUDELANA, SA is the owner of the industrial property rights derived from the use of trademarks, distinctive signs and trade names that appear on the website, as well as the domain www., except those belonging to collaborating companies and suppliers of our website.

IMPORTADORA TUDELANA, SA reserves the rights of reproduction, modification, adaptation, public communication, maintenance, correction of errors, transfer, sale, rental, loan and/or any other intellectual or industrial property right that may correspond to the contents of the website . Any exercise of the foregoing rights, regardless of the means or form in which they occur, requires prior written authorization from IMPORTADORA TUDELANA, SA

Under no circumstances will IMPORTADORA TUDELANA, SA be responsible for possible infringements of industrial and intellectual property that any user of the website may commit.

IMPORTADORA TUDELANA, SA reserves the right to modify the content and elements that make up its website, without prior notice, when it deems it appropriate in accordance with the performance of its services. IMPORTADORA TUDELANA, SA is not responsible for the integrity and veracity of the content of the links to the websites that can be accessed from its page.

IMPORTADORA TUDELANA, SA makes available to users a group of professionals in charge of updating and reviewing the veracity and integrity of the content of the information posted on the website. However, given the nature of the medium and the possible risks of interruption of the service, alteration of access or of the contents of the websites by third parties, IMPORTADORA TUDELANA, SA excludes any responsibility that may arise from the contents that appear in its website. website.

The user, solely and exclusively, can use the material that appears on this website for personal and private use, or for public use after the express request and authorization of IMPORTADORA TUDELANA, SA([email protected]) being prohibited its use to engage in activities contrary to the law.


Registered personal data

In compliance with the European Data Protection Regulation 2016/679 of April 27, 2016, IMPORTADORA TUDELANA, SA, communicates to the users of the website, that the data provided through our website through the corresponding forms and e-mails received requesting information or sending observations, and which are considered personal data, will be included in our personal data media. Likewise, users of the website are informed that they expressly consent to its use in order to be able to respond to their request for information, as well as to manage the existing contractual relationship and keep informed of promotions, products and/or services of IMPORTADORA TUDELANA until the relationship ends, always with prior express authorization.

IMPORTADORA TUDELANA, SA at all times maintains the supervision, control and evaluation of the processes to ensure respect for data privacy.

In those cases where to make a request it is necessary to fill out a form and click on the send button, the completion of the same will necessarily apply that you have been informed and have expressly given your consent to the content of the clause attached to said form. .

The user must fill in the forms with true, exact, complete and updated data, being informed at the same time of those data that must be filled in. The user will be solely responsible for any loss or damage, direct or indirect, that may occur to IMPORTADORA TUDELANA or associated companies, or to any third party due to filling in the forms with false, inaccurate, incomplete or out-of-date information, reserving IMPORTADORA TUDELANA the right to exclude from the registered services any user who has provided false information, without prejudice to the other actions that proceed by law.

Data registration period

The data provided by web users through the contact form to request information about the services and/or products contained in www. will be strictly necessary to answer your request, and will be deleted once the information has been granted or transferred to the IMPORTADORA TUDELANA, SA database if there is an express wish of the user interested in contracting the services or acquisition of products from IMPORTADORA TUDELANA, SA Provided that there is prior and express authorization for the processing of your data for the provision of the contracted service(s). The period during which the personal data will be kept will be adjusted to the method in which they were collected:

- Information request via web contact

- E-commerce: the strictly legal for the provision of the service and respond to administrative requirements or claims of various kinds.

Data provided by third parties.

In the event that personal data is included in the request by persons who are not owners thereof, the user must, prior to its inclusion, inform said persons of the points contained in the preceding paragraphs.



Processing of registered personal data

The data related to the emails received, as well as the rest of the data obtained by completing the respective forms, will be used for the purpose listed in the previous paragraph.

The data related to the emails received will never be used for purposes other than the attention of the queries made.


TUDELANA IMPORTER. uses "cookies" to improve navigation, not storing more data than those necessary for the user's comfort.

The only communications made by email will be those necessary to meet the user's request for information or answer their comments.

User rights

The user may exercise the rights of access, rectification, deletion, opposition, portability and limitation of the processing of personal data in accordance with the provisions of the European Data Protection Regulation 2016/679 of April 27, 2016, directing a letter, attaching a copy of your DNI or Passport to:


Zaragoza Highway KM. 98-200

31512 Fontellas (Navarra)


Informative communications via email

The only informative communications that are made by email will be those that have been expressly consented to or authorized by the recipients in accordance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, except the provisions of article 21.2 of Law 34/2002, on Services of the Information Society and Electronic Commerce in the wording given by the First Final Provision of the new General Telecommunications Law. 

Revocation of consent

In accordance with the provisions of Law 34/2002, of June 11, on Services of the Information Society and Electronic Commerce, you can oppose the use of your information for advertising purposes, market research or development of satisfaction surveys at any time, as well as revoke your consent at any time (without retroactive effect)

If you have received advertising by email, you can object from that email.

Please, keep in mind that our system may require a time, not exceeding 48 hours, for your opposition or revocation to be effective, so during that time you will be able to continue receiving messages.

Security measures

IMPORTADORA TUDELANA, SA has the necessary technical, organizational and human resources to guarantee the security and protection of its information systems, as well as the data and information stored in them. IMPORTADORA TUDELANA, SA guarantees the confidentiality of the personal data provided by you under the security measures established by RD 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999 , of December 13, on the protection of personal data. In this sense, the strict levels of security implemented in IMPORTADORA TUDELANA, SA exceed the minimum required by the aforementioned Regulation, in order to prevent the loss and manipulation of information.

Duty of secrecy

The user has the confidentiality and the duty of secrecy of the employees of IMPORTADORA TUDELANA, SA and of all those who process the data in the name and on behalf of the same. Notwithstanding the foregoing, the user is aware of the possibility that the security of communications through the network is not invulnerable.

Contact us

If you have any questions about our Privacy Policy, or if you would like to make any suggestions or recommendations, please contact us at[email protected]

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